http://www.infozech.com

Infozech, an India based company, is a company pioneering the field of telecom billing. This means that it provides ways for companies that provide telecommunication services to bill and manage their customer networks. Large companies (most frequently in India or nearby countries) consult with Infozech to find unique solutions to satisfying every customer. The cases that Infozech confronts are very interesting in the context of our course because multiple graphs of networks can be created for a population of customers. Simply examining the aspect of communication between nodes in the graph, each customer communicates only with the telecommunication company (aka telco). So an edge would be created from every customer to the telco. By means of this connection, each customer simply takes care of managing their subscription to the service.

But obviously, Infozech is concerned with affairs from the point of view of the telco. Even though from a communicative standpoint there are no edges connecting any customer to any other customer, there are numerous network effects that Infozech has to deal with (on behalf of the telco) that are a result of geography and preexisting telecommunication infrastructure. For example, if a telco is a provider of a suite of wireless phone services, Infozech must write a program that can handle the individual situation of every single customer. This means that if the telco provides services nationwide, but telecommunication infrastructure in different parts of the country result in different charges, Infozech must account for these. Infozech’s software can track each individual phone call or communication of any sort that occurs between any two customers on behalf of the telco. It can then analyze each call and determine what type and what quantity of charges were incurred to the telcos customers.

Another challenge that the company must deal with that is less related but does require note is that they must integrate their software into any framework the telco already has. Judging from the information at their website, they are always able to meld their services such that customers can track their own usage of the telco’s service in real time with seamless integration.